Return and Refund Policy – Trinetra by Namya
At Trinetra by Namya, we aim to provide a smooth and reliable shopping experience.
Return Window: Customers can request a return within 5 days of delivery, as advertised on eligible product pages.
Return Conditions: Products must be unused and returned in their original condition with packaging and tags intact, subject to applicable product-specific conditions.
Damaged or Incorrect Products: Customers should contact our support team with their order number and clear product photographs to report damaged, defective, or incorrect items.
Refunds: Eligible returns will be inspected after receipt. Approved refunds will be processed to the original payment method. The customer will be informed of the applicable processing timeline.
Return Shipping: Return pickup availability and any applicable return shipping charges will be communicated during the return process.
Cancellations: Orders may be cancelled before dispatch by contacting our support team. Cancellation requests after dispatch will be handled according to the applicable return policy.
Contact Us
- Email: Trinetrabynamya@gmail.com
- Phone: +91 9667833398
- Address: Gaur Siddhartham, Ghaziabad, Uttar Pradesh – 201009, India.